Frequently asked questions about personalized gifts, keychains, and any other custom pieces.
Do We Accept Returns/Cancellations?
Since all orders are custom, we only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at firstname.lastname@example.org .
Normal order processing can take between 1-2 weeks (Monday – Friday). We will ship all orders as soon as they are ready.
The following shipping methods are available: Standard Ground (4 - 6 business days), Second Day (2 business days), Next Day (1 business day) and Same Day (same day). Business days do not include weekends and there is no weekend delivery for any shipping method except Same Day. Some items cannot be shipped using Second Day, Next Day or Same Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available. Currently, we do not ship to U.S. Territories, APO/FPO, Canada or other international addresses. Please note that orders could arrive in multiple packages.